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To submit a claim on your Aquilian Benefits Plan, complete the following steps:
- Go the Forms page and download a claims form. There are versions for each province we serve; at the moment that's only Ontario - others are coming soon. There are also spreadsheet versions using Microsoft Excel that save you the arithmetic if you have access to that software or to the free OpenOffice software
- You can either print the manual form and complete it or put your information into the spreadsheet from and print it. The receipts must be enclosed with the claim form. They do not have to be in any order.
- If you are not the Planholder (the employer), then simply deliver your claim to your employer who will make the submission on your behalf, unless your employer has arranged with Aquilian for direct submissions to us - in that case, mail your claim form with original receipts to us. Expect payment to arrive at your address via Canada Post within 10 business days of the date your employer submits payment for your claim.
We also offer Direct Deposit for no charge. If you want to sign up for this service with your next claim, simply enclose a void cheque for the personal account where you want the funds deposited. If your bank account does not use cheques, enclose the name and branch of your bank along with the account number. We can not make Direct Deposits to business accounts; it must be a personal account of the employee. The exception is the case of sole proprietors who use a single account for business and personal funds. Once you are signed up we will continue to deposit reimbursement payments to that account until you notify us otherwise. Direct Deposit payments are normally made within 5 business days of the receipt of your claim.
- The Planholder will enclose a claim payment cheque made payable to Aquilian Benefits Corporation drawn on the business bank account in Canada for the Total Fee Payable (Health Expenses + Administration Fee + taxes).
- Planholder mails the forms and cheque to:
Aquilian Benefits Corporation
2189 6th Concession Road
Uxbridge, ON L9P 1R4
We are committed to responding to your submission within 5 business days of receiving your claim. For reimbursements sent by cheque, depending on the distance and your Canada Post delivery cycle, your refund cheque generally arrives within 10 business days. For Direct Deposit reimbursements, the payments are in your account within 5 business days.
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Postal address:
Aquilian Benefits Corp.
2189 6th Concession Rd.
Uxbridge, ON L9P 1R4
Telephone:
(647) 333-7229
Email:
Web:
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